Last updated: May 2026
30-day returns on unopened packs. Damaged or faulty? We'll replace or refund.
We want you to be completely happy with your Cofa Juice order. If for any reason you are not satisfied, we offer a straightforward returns process for unopened products.
This policy applies to orders placed through our website at www.cofaltd.co.uk and is in addition to your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
You may return eligible items within 30 days of the date of delivery. To be eligible for a return, items must be:
For hygiene and food safety reasons, we are unable to accept returns on:
This exemption applies under Regulation 28(3) of the Consumer Contracts Regulations 2013, which covers sealed goods not suitable for return due to health protection or hygiene reasons once unsealed.
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We will arrange a free return and send a replacement or issue a full refund at no cost to you.
Please keep the original packaging and take a photo of the damage before contacting us.
To start a return, please contact us by:
Please include your order number and reason for return. We will respond within 2 business days with a prepaid return label sent to your email address. Returns are collected by post.
Please do not send items back without contacting us first, as we may be unable to process the return.
A prepaid return label is included with your order. Returns are free of charge for damaged, defective, or incorrect items.
For change-of-mind returns on unopened products, a return label will be provided and there are no restocking fees.
Once we receive and inspect your returned items, we will process your refund within 5-7 business days. Refunds are issued to the original payment method used at checkout.
You will receive an email confirmation when your refund has been processed. Please allow a further 3-5 business days for the funds to appear in your account, depending on your bank or card provider.
Original shipping costs are non-refundable unless the return is due to our error.
We are happy to exchange unopened products for a different variant (for example, switching flavours). Please contact us at [email protected] to arrange an exchange. The same eligibility conditions as returns apply.
This returns policy does not affect your statutory rights. Under the Consumer Rights Act 2015, you have the right to a repair, replacement, or refund for goods that are faulty, not as described, or unfit for purpose.
Under the Consumer Contracts Regulations 2013, you also have a 14-day right to cancel your order from the date of delivery for most goods, as long as the product is sealed and unopened.
If you have any questions about your return, please get in touch: